Privacy Policy
Effective Date: 07/03/2026
High West Cannabis values your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you use our mobile application (“High West”). By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Information You Provide Directly
When you create an account or use the App, we may collect the following information:
- Name – Used for account creation and order fulfillment.
- Email Address – Used for account login, order confirmations, customer support, and marketing communications if you choose to receive them.
- Phone Number – Used for account verification, SMS notifications if you opt in, and age compliance.
- Physical Address – Used for delivery orders and location verification where applicable.
- Date of Birth – Required to verify that you meet the legal minimum age (21 years or older) for cannabis purchases where required by law.
- User ID – Used to uniquely identify your account within the App. Information We Collect Automatically
When you use the App, we may automatically collect certain information, including:
- Device Information – Including device model, operating system version, and application version for troubleshooting, compatibility, and performance monitoring.
- Android Advertising ID (AAID) – Used for analytics and personalization.
- Location Information
- Approximate location
- Precise location (with your permission)
Location information is used to verify that you are located in a jurisdiction where our dispensary is licensed to operate and to help direct you to the nearest participating location.
- Usage Data – Including pages viewed, session duration, search history, and general interactions within the App for analytics and service improvements.
- Product Interaction Data – Including products viewed, added to cart, favorited, and purchased to improve recommendations and understand customer preferences.
- Purchase History – Including previous orders and transaction records. • Crash and Performance Data – Used to monitor application stability and diagnose technical issues.
- Diagnostic Data – General application performance metrics and system diagnostics. 1
- Advertising Data – Including advertisement interactions and attribution information used to measure campaign effectiveness.
How We Use Your Information
We use your information to:
- Create and manage your account.
- Verify your age and eligibility to purchase cannabis products where legally permitted.
- Process and fulfill orders.
- Deliver products where available.
- Send order confirmations and account-related communications.
- Send marketing communications when you have opted in.
- Improve App functionality, performance, and user experience.
- Analyze customer behavior and usage trends.
- Detect, investigate, and prevent fraud or misuse.
- Comply with applicable legal and regulatory requirements.
Third-Party Service Providers
We may share your information with trusted third-party service providers that perform services on our behalf. These providers may receive customer information only as necessary to perform their services.
Our service providers include:
- Dutchie (Courier Plus, Inc.) – Core dispensary commerce platform and order management.
- Google Firebase – Application infrastructure and cloud services.
- Firebase Cloud Messaging (FCM) – Push notification delivery.
- Google Analytics for Firebase – Usage analytics and application performance insights.
- Pendo – In-app analytics and user experience insights.
- Sentry – Error logging, crash reporting, and performance monitoring.
- OneSignal – Push notifications, if enabled.
These providers process information according to their own privacy practices and applicable legal requirements.
Cookies and Similar Technologies
The App and its service providers may use cookies, mobile identifiers, SDKs, and similar technologies to:
- Analyze App usage.
- Improve performance.
- Personalize user experiences.
- Measure advertising effectiveness.
- Deliver notifications and analytics.
Data Retention
We retain your personal data for as long as your account is active.
Upon account deletion, your personal data will be permanently removed within 90 days, except where retention is required by applicable law, legal obligations, fraud prevention, dispute resolution, or regulatory compliance.
Your Rights
You have the right to:
- Access your personal information.
- Correct inaccurate information.
- Delete your account and associated personal data.
- Withdraw consent for optional marketing communications.
- Disable location permissions through your device settings.
- Request information regarding how your personal information is processed, where required by applicable law.
Account Deletion
You may delete your account directly within the App by navigating to:
Account → Details → Delete Account
Deletion requests will be processed within 30 days, unless a longer retention period is required by law.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Children’s Privacy
The App is intended only for individuals who are at least 21 years of age or the minimum legal age required by applicable cannabis laws. We do not knowingly collect personal information from anyone under the legal purchasing age.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If material changes are made, we will update the Effective Date above and, where required by law, provide additional notice within the App or by other appropriate means.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact: High West Cannabis
Email: bryan.surface@highwest.co
Mailing Address: bryan.surface@highwest.co
